First Freelance receives prestigious Customer Service Accreditation for two years running.

For a second year, First Freelance has received the Cabinet Award for Customer Service Excellence, with additional endorsement of ‘Compliance Plus’.

This is awarded to firms whose practices exceed the required standards and are viewed as exceptional, or as an exemplar to others in the wider public service arena.

The esteemed government standard certifies First Freelance has a robust measurement of service satisfaction in all aspects of its business, places high importance on the understanding of its user’s experience and incorporates client feedback into its service delivery. Key areas of the accreditation include, professionalism, timeliness, delivery, information and staff attitude.

Mark Beal-Preston, Managing Director of First Freelance said:

“Providing an exceptional service that is tailored to meet our client’s needs is part of our firm’s DNA. Our focus is always on continuous improvement and innovation based on listening to our clients. This is what helps us to provide a first-class service and be the best at what we do!’’

Key highlights of the report commended the skill and knowledge of the staff to handle specific service requests; and the level of sophistication of the firm’s internal systems and software to drive service levels and help clients meet their fiscal requirements.

The Customer Service Excellence assessor, Tom Banks, concluded the report by saying:

“It is evident that First Freelance is a company that is clearly focused on providing the highest levels of service to its customers”.

With the exceptional performance in the assessment, First Freelance has once again demonstrated its ongoing commitment to its clients and industry.

Published on: 01 June 2016 - By: First Freelance

I'm an accountant myself but I must say I couldn't have done without the support of First Freelance. – Mugu S.

What I love is that they took the time to meet me in person. I certainly feel I can trust them. – Nadia D.

First Freelance have provided me with excellent support every step of the way. They genuinely care. – Bhargavi P.

The team are knowledgeable and their customer service is outstanding! – Chieme M.

I've worked with many accountants over the years. None have come close to First Freelance. – Daniel J.

They genuinely care about my business and personal finances. – Jennifer W.

First Freelance have provided me with an outstanding level of expertise. I highly recommend them! – Linda P.

I love having 24/7 visibility of my business finances. The 'live' business bank feed is an excellent feature. – Guido M.

What I love is that they took the time to meet me in person and explain everything clearly. – Olufunmilayo A.

REFER A FRIEND0203 962 5085EMAILREQUEST CALLBACKJOIN

Joining First Freelance couldn't be simpler, please provide some basic details and a member of the team will be in touch with you shortly!

Fill out this form to request a callback

You may want to consider:

There are additional factors you may wish to take into consideration. Simply fill in the
form below for a free personalised report tailored to your personal circumstances.

Sign up to our newsletter to receive important tax updates and news that is relevant to you.
We promise to never spam you!